A. You can find out what we provide for each individual model including batteries and memory cards by clicking on the 'Included' tab on the product description page on our website. All items are also shown in the packing list included in your shipment.
A. We follow rigorous processes to ensure everything is checked and accounted for before it leaves the premises, and again on its return. It’s this attention to detail that means you can rely on us to provide the very highest level of service, and to deliver equipment, checked, cleaned, calibrated and ready to shoot with on arrival.
Before and after each hire we check every product visually, test it for focus and sharpness, and take pictures with it. Our equipment is used regularly so there may be some light scuff marks on the bodies & barrels, etc. There may be a little internal dust in some lenses but rest assured, if there is any effect on image quality or performance the equipment is sent to the manufacturer for remedy, otherwise it remains in service.
A. No, unless you happen to be the first individual to trial a particular item.
A. We understand that the equipment may, overtime, pick up the odd minor scratch or mark, however, any marks to lens glass and obvious neglect of use under your care will be treated as damage and you will be charged. To give you a better idea of what is and is not accepted as cosmetic wear and tear, please have a look at the following guide.
A. Even with all the preparation and precautions we take, equipment can still be damaged in transit or very occasionally a component will fail. In the unlikely event of something isn’t working, please call us immediately on 0207 585 5122 so we can discuss how best to proceed with your order.
A. Please call us immediately on 0207 585 5122 so we can discuss how best to proceed If you damage the equipment during your hire, we will send it to an authorised repair centre for inspection and quotation for the repair or replacement as appropriate.
If the repair amount exceeds that of your security deposit the outstanding balance will need to be paid immediately. Dependent on the severity of the damage or supply of replacement parts and thus the length of repair, a penalty charge may well be incurred due to a loss of hire of the equipment to other customers.
A. Please call us immediately on 0207 585 5122.
In the event of any theft, the incident must be reported to the police immediately and a crime reference number obtained.
In the event of damage or loss by an airline you will need to obtain a Property Irregularity Report from the airline at the airport where the damage is first discovered (i.e. the airport in which you arrive when you discover the damage or loss).
Depending on what has happened, you may also need to report to your insurance company too.
A. Where you are notified the equipment is returned with missing components you will need to return these either by Royal Mail Special Delivery, or an approved carrier service within 72hrs of being notified after which an administration fee of £25 + VAT will be added for each missing part. Should you be unable to locate them, the cost of replacements, as well as an administration fee, will be debited from your deposit and then the remainder of the deposit will be refunded to you.