A. You should ensure all goods are accounted for using the provided itemised checklist, equipment should be carefully packaged up in the way it was delivered to you. Take particular care to ensure goods are secure and won’t roll around or impact against other items when in transit. Use the cable ties provided to seal the cases and insert the cases in the courier bags (where applicable). Depending on the courier company used, we may provide you with either a courier return label or a generic return label. Please ensure these are secured to the outside of each package before the courier collects.
A. Unfortunately we have to charge for late returns and missed collections as these can impact future orders. If the equipment is not ready and available for pick up at the address agreed on the day of pickup, you will be charged a £25 failed collection fee and charged for the extension of hire as laid out in the Terms and Conditions.
If you miss a collection or have a problem getting the kit back to us, please call us as soon as possible to make alternative arrangements on 0207 585 5122.